Answers before you email us.

Yes. Wholesale pricing is reserved for licensed US retailers, and we verify a state tobacco or vaping licence and an EIN before an account is activated. If you sell vape products without a licence in your state, we cannot open an account.

Most applications are reviewed within one business day, and commonly the same afternoon. You upload your licence and EIN with the application, so there is usually nothing else for us to chase before we activate your pricing.

Every price on this site is wholesale, and publishing it openly would hand your competitors your cost. Sign in to see your tier pricing, or apply for an account if you are not yet a customer. Prices are decided on the server, not hidden with JavaScript.

Your first order has a $500 minimum so we can open your account and ship a full case. After that there is no minimum, though orders over $1,500 ship freight-free and orders over $2,500 qualify for the best case pricing.

Orders placed before 2pm Pacific ship the same business day from our California or Texas warehouse, whichever is closer to you. Orders after the cutoff ship the next business day. You get tracking the evening it leaves the dock.

Yes, within one product line. A case is a fixed count of bars, but the flavours that make it up are yours to choose, subject to how much of each flavour is in stock. Mixed-flavour cases do not qualify for the deepest price break tier.

First orders are card or wire. Once you have three settled orders we can open Net 30 terms on approval, with a credit limit based on your order history. Ask your rep to start the terms review.

We ship to your business address or a verified fulfilment address on file. We do not blind drop-ship direct to consumer addresses, because every delivery has to be PACT Act compliant and age-verified on arrival.

We ship to 48 states. We do not ship vape product to Alaska, Hawaii, or any state or locality that prohibits mail-order vape sales. If you are unsure whether your ZIP is serviceable, send it to your rep before ordering.

Orders over $1,500 ship freight-free to a business address in the contiguous 48. Below that, ground freight is a flat $29.99. LTL pallets and expedited freight are quoted at cost with no markup.

Every shipment carries the PACT Act labelling, an adult-signature-required delivery, and an ATF and state tax filing where required. We do not use USPS for vape product. Both you and our driver see a signature record for each delivery.

Photograph the pallet or carton before you sign, note the damage on the receipt, and send the photos to your rep within 48 hours. We file the carrier claim and ship the replacement, so you are not waiting on the freight company.

A current state tobacco, vapour, or business licence showing your legal business name and address, your EIN, and a government ID for the person opening the account. If your state licenses vape separately from tobacco, send both.

Yes. We collect and remit the excise and sales tax your state requires on wholesale vape shipments, and we file the federal and state PACT Act reports. Your invoices carry the breakdown so your accountant has the record.

Yes, with age verification at checkout and adult-signature delivery. Your site must verify that the purchaser is 21 or older before payment, and the shipping address must be a business or a verified adult address we have on file.

We do not stock or distribute products that imitate youth-oriented food packaging, toys, or characters, and we will discontinue a line if a manufacturer moves that way. We would rather lose a SKU than a licence.

Unopened, factory-sealed cases can be returned within 30 days of delivery with a return authorisation from your rep. A 15% restocking fee applies, and return freight is yours. Defective product follows a different path — see below.

Report the batch number and a short video of the failure to your rep within 14 days. Verified defects are replaced at our cost and we do not ask you to ship the failed units back. Batch-level failures are credited in full.

No, for health and safety reasons sealed e-liquid cannot be returned once it has left the warehouse, unless the bottle itself is defective or the wrong item was shipped. Please confirm strengths and bottle sizes before ordering.

You do, on change-of-mind returns. We do, when the return is caused by our error — wrong item, wrong quantity, or a verified defect. Your rep will say which in writing before the pickup is booked.