Answers before you email us.

Yes, before you can buy. You may create an account and view current pricing after signing in without entering or uploading the licence and EIN, but ordering remains locked until a rep verifies the business. Unlicensed businesses cannot be approved to order.

Most complete applications are reviewed within one business day, commonly the same afternoon. Licence and EIN fields and uploads are optional at registration; if you provide them later, the review begins after your rep receives everything needed for verification.

Every price on this site is wholesale, and publishing it openly would hand your competitors your cost. Sign in to see current account pricing, or apply for an account if you are not yet a customer. Prices are decided on the server, not hidden with JavaScript.

Opening minimums, case quantities and quantity breaks can vary by product and account. Signed-in users can review current catalogue pricing; approved buyers should ask sales for a written quote before relying on a threshold.

Dispatch timing depends on order review, product availability, destination and carrier service. Ask sales to confirm the expected dispatch window and tracking process in writing for the order you are planning.

Ask sales to confirm whether a product line can be mixed and which flavours are currently available. The written quote or order confirmation should state the case configuration and any quantity price that applies.

Available payment and credit terms are confirmed during account and order review. Ask sales for the methods, due dates and any approval requirements that apply to your account before placing an order.

We ship to your business address or a verified fulfilment address on file. We do not blind drop-ship direct to consumer addresses, because every delivery has to be PACT Act compliant and age-verified on arrival.

Serviceability depends on the destination, product type, licence status, applicable law and carrier rules. Send the business delivery address to sales before ordering so the route and any restrictions can be confirmed.

Freight depends on the destination, order size, carrier and service level. Sales will confirm the shipping charge and expected transit range in a written quote or order confirmation.

Orders are reviewed for the federal, state and carrier requirements that apply to the products and destination. Licensing, reporting, labelling, carrier and adult-signature requirements are confirmed before fulfilment; the retailer remains responsible for its own resale obligations.

Photograph the pallet or carton before you sign, note the damage on the receipt, and send the photos to your rep within 48 hours. We file the carrier claim and ship the replacement, so you are not waiting on the freight company.

There is no single US license that covers every tobacco or vape business. Requirements depend on the activity, product category, location and sales channel. A retailer may need state or local tobacco, vapor, business and tax credentials; a business that supplies other retailers may also need a wholesaler or distributor credential. Verify the activity named on each current license before buying or shipping product.

We review the business, tax, resale and tobacco or vapor records that apply to your activity, product categories, location and sales channel. You may register first and provide them later, but the applicable records must be verified before ordering access is approved.

No. An EIN identifies a business for federal tax purposes. It does not authorize regulated retail, wholesale or distribution activity.

No. A resale certificate supports purchase-for-resale tax treatment for a qualifying transaction. It does not authorize tobacco or vapor sales and does not replace a license required by a state or local authority.

ATF says a retailer that only receives shipments does not register merely to receive product if it is not performing the interstate advertising, sale, transfer or shipping activities covered by the Act. Online, delivery and interstate operations must be reviewed separately.

Tax and reporting treatment depends on the product, destination, buyer status and applicable law. Before ordering, confirm the resale, excise-tax and destination documentation required for your account. The invoice will show taxes charged on that order; contact support@happydistrovape.com for the reporting treatment applied to a specific shipment.

Possibly, but approval of a Happy Distro Vape wholesale account does not authorize online resale. Remote sales may trigger federal PACT Act registration, age-verification, recordkeeping, tax, labeling and delivery requirements, plus destination-state and local licensing and product restrictions. USPS generally prohibits mailing ENDS unless the sender and recipient qualify for an approved exception. Review the ATF and USPS requirements and obtain advice for every destination before accepting orders.

Send the current credential and the renewal receipt. We may hold ordering access for the affected activity or location until the issuing authority confirms the renewed record.

We do not stock or distribute products that imitate youth-oriented food packaging, toys, or characters, and we will discontinue a line if a manufacturer moves that way. We would rather lose a SKU than a licence.

Unopened, factory-sealed cases can be returned within 30 days of delivery with a return authorisation from your rep. A 15% restocking fee applies, and return freight is yours. Defective product follows a different path — see below.

Report the batch number and a short video of the failure to your rep within 14 days. Verified defects are replaced at our cost and we do not ask you to ship the failed units back. Batch-level failures are credited in full.

No, for health and safety reasons sealed e-liquid cannot be returned once it has left the warehouse, unless the bottle itself is defective or the wrong item was shipped. Please confirm strengths and bottle sizes before ordering.

You do, on change-of-mind returns. We do, when the return is caused by our error — wrong item, wrong quantity, or a verified defect. Your rep will say which in writing before the pickup is booked.