Wholesale only
Know the shipping terms before you rely on them.
Freight, carrier, dispatch and transit depend on the products, order size and destination. Sales confirms the applicable terms in the quote or order confirmation.
What sales confirms
| Order detail | What is confirmed | Where to find it |
|---|---|---|
| Destination | Serviceability and delivery requirements | Written quote or order confirmation |
| Order size | Parcel, freight or other available service | Written quote or order confirmation |
| Products | Licence, carrier and handling requirements | Account and order review |
| Timing | Expected dispatch and transit range | Order confirmation and tracking |
Do not rely on a generic threshold or transit claim; use the terms written for the specific order.
Where we ship, and where we cannot
Serviceability depends on the destination, product type, licence status, applicable law and carrier rules. Send the business delivery address to sales before ordering so restrictions can be confirmed in writing.
Deliveries need an adult signature. Somebody 21 or older has to be at the receiving address, and we cannot leave product without that signature — a redelivery fee applies if the carrier has to come back twice.
How every shipment is made compliant
- PACT Act labelling on every carton, with the required tax and reporting identifiers
- Adult-signature delivery on 100% of shipments — no exceptions, no waivers
- USPS never used for vape product; ground and LTL carriers only
- ATF and state excise filings submitted on your behalf, with the breakdown on your invoice
- A signature record retained for every delivery, available to you on request
Shipping questions
Do you ship to every state?
Serviceability depends on the destination, product type, licence status, applicable law and carrier rules. Send the business delivery address to sales before ordering so the route and any restrictions can be confirmed.
What does freight cost?
Freight depends on the destination, order size, carrier and service level. Sales will confirm the shipping charge and expected transit range in a written quote or order confirmation.
How is the PACT Act handled?
Orders are reviewed for the federal, state and carrier requirements that apply to the products and destination. Licensing, reporting, labelling, carrier and adult-signature requirements are confirmed before fulfilment; the retailer remains responsible for its own resale obligations.
What happens if a shipment arrives damaged?
Photograph the pallet or carton before you sign, note the damage on the receipt, and send the photos to your rep within 48 hours. We file the carrier claim and ship the replacement, so you are not waiting on the freight company.
Damaged in transit?
Photograph the carton before you sign, note the damage on the delivery receipt, and send it to your rep within 48 hours. We file the carrier claim ourselves and ship the replacement — you do not wait on the freight company.
Not a wholesale account yet?
Create your account in about two minutes. Sign in to view pricing; provide the business, tax and licensing records that apply to your activity so we can review ordering access, usually within one business day.